Careers At Axiom Bank
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Branch Manager

Department: Retail Banking - Western FL Region
Location: Winter Haven, FL

At Axiom Bank, you will be part of a diverse team in an environment that promotes collaboration, accountability, respect, and high ethical standards. We encourage you to aim for the sky and leverage your expertise and passion to excel. You’ll also have opportunities to help improve the communities we have been serving since 1963. Axiom Bank is a growing, dynamic organization – this is an exciting time to get on board! 

Our innovative in-store branch model makes working at Axiom Bank unlike the experience at any other traditional banking institution. Set in a retail environment, our bankers are empowered to engage with customers, developing relationships that impact lives and strengthen communities.

General Responsibilities

The Branch manager is responsible for the branch’s growth and profitability as well as coaching and building a team. The incumbent will inspire, model and motivate service to achieve a superior customer experience and operational efficiency. He/she manages the overall activities of the branch to achieve service quality, sales, marketing and financial growth goals; represents the bank in the community and proactively seeks new customer relationships; and ensures the security, policies and audit procedures are followed as outlined by policy and regulation.

Key Responsibilities and Accountabilities

The Branch Manager’s Key Accountabilities include, but are not limited to the following:

  • Manages sales initiatives and delivers effective strategies to achieve branch goals for revenue, growth, and profitability. This includes developing and promoting additional business for the branch through community relations and in store marketing techniques.
  • Acquires new business relationships as well as expands and retains existing customer relationships. Secures and services profitable relationships with retail customers.
  • Assess team and individual performance, identify and address skill and knowledge gaps and coach employees to increase the effectiveness and performance of branch employees.
  • Creates a positive work environment and ensures optimum branch staffing. Provides direction and leadership to branch staff with emphasis on delivering excellence in customer service, achieving sales goals, and teamwork.
  • Develops and coaches branch staff; conducts performance counseling as well as evaluations of employee performance.
  • Conducts branch meetings with staff to communicate topical issues, review product and operations updates, set goals, convey results, provide recognition and skill review.
  • Cultivate relationships with the store associates to garner referrals of customers within and outside the facility.
  • Participates in community outreach activities to increase awareness of Axiom Bank as well as our products and services
  • Opens new accounts and resolves banking issues.
  • Contribute to the profitability of the branch through active participation in business development efforts, client retention, controlling non-interest expense items and ensuring increases in fee income.
  • Proactively sell, promote and explain all products and services offered, cross-sell related products and services with emphasis on establishing multiple account relationships with clients
  • Provide operational support to the entire staff, including check authorizations and resolution of customer issues.
  • Maintain prescribed security controls to protect the bank against criminal and fraudulent activity.
  • Ensures the application of, and compliance with regulation, bank policies, procedures, and operational integrity

Supervision of Personnel

  • Branch employees

Working Conditions

  • Typically, an in-store environment. Ability to work in a small area, and interact face-to-face with customer over a four-foot counter for an extended period of time. Ability to lift boxes of coin and money drawers weighing up to 30 lbs. Ability to retrieve and replace safe deposit boxes weighing up to 30 lbs., height up to 6 feet. Ability to reach over counter to help customers. Ability to reach upper cabinets for supplies. Ability to access facility. Ability to move through retail store to speak with customers. Ability to operate and read computer terminal screen. This is a full time position in a retail setting which is open six days per week. Work will be performed at the assigned location. Rotating shifts will be required.

Travel

  • Travel may be required with this position.

Qualifications Summary

Education

  • High School diploma or equivalent. Bachelor’s degree preferred.

Experience

  • Five years’ experience in a Retail environment, three years Retail Branch Banking with a minimum of three years in a supervisory role. In-Store retail banking preferred. 

Knowledge & Skills:

  • Displays basic math proficiency, financial acumen and knowledge of banking industry, products, and regulatory understanding
  • Excellent interpersonal, verbal and written communication skills. Track record of leading and coaching team to “higher” results, including sales excellence, consistent delivery of exceptional service, and operational integrity
  • Strong background in sales and sales management practices
  • Ability to develop and maintain strong partnerships with local community & civic organizations, including participation in CRA qualified committees
  • Knowledge of staff management practices, including performance management and progressive discipline
  • Strong PC knowledge to include Word, Excel and applicable internal branch systems.
  • Bilingual (Spanish) preferred
  • Must be able to work a flexible schedule including weekends

Other Duties -Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

(Reasonable accommodations may be made to enable individuals with disabilities to perform these tasks. If you need an accommodation, please contact us at hr@axiombanking.com)

AXIOM BANK - Supporting communities. Improving lives. Working together toward your future. 

At Axiom Bank, we believe in working together for a brighter future. Through our environment of collaboration and camaraderie, we offer a uniquely fun and rewarding place to develop your career. Axiom Bank is headquartered in Maitland, Florida and has 24 branch locations, with 22 branches located inside select Walmart Supercenters®.

We believe in the value of promoting a healthy work/life balance and are committed to recognizing the role everyone plays in our ongoing success through competitive benefits, as well as the guidance you need to learn new skills and shape our business and future. We proudly offer the following benefits to our Full Time Employees:

  • 11 Paid Holidays
  • Generous Paid Time Off
  • Matching 401(k)
  • Medical, Dental and Vision Benefits
  • Company Paid Life, AD&D Insurance, Plus 100% Company Paid Short and Long Term Disability

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Axiom Bank are based on merit, qualifications, and abilities. Axiom Bank does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, genetic information, protected Veteran status, or any other characteristic protected by law.

Legal authorization to work in the US is required.  We will not sponsor individuals for employment visas, now or in the future, for this job opening

Axiom Bank will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship.

It is the policy of Axiom Bank to conduct background, credit reference and drug screening tests as a condition of employment. Drug Free Workplace. EOE/AA/Minority, Female, Disabled, Veteran.

Eligibility Requirements:

To be considered, all applications for employment must be submitted through the Axiom Bank Job board, https://www.axiombanking.com/about-us/careers/

  • You must be 18 years or older
  • You must have a high school diploma or equivalent
  • You must be willing to take a drug test and submit to a background investigation as part of the selection process.
  • If currently an Axiom Bank employee, you must have been in your current position for a minimum of 1 year, have at least a "consistently meets expectations" performance rating and have the approval of your manager to post or the approval of your manager and HR to apply if you don't meet the time-in-job performance requirement.

Axiom Bank is not seeking assistance or accepting unsolicited resumes from search firms for employment or contractor opportunities. All resumes submitted by search firms to any employee at Axiom Bank via e-mail, the Internet, or directly to hiring managers in any form without valid written search agreement executed by an Authorized Officer at Axiom Bank for that specific position will be deemed the sole property of Axiom and no fee will be paid in the event the candidate is hired as a result of the referral or through other means.

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